Frequently Asked Questions
Everything you need to know about shopping with Clarks Australia.
What is the standard shipping timeframe within Australia?
We offer standard delivery via Australia Post, which typically takes 3-7 business days depending on your location. Express shipping options are also available for faster delivery to most metropolitan areas.
How do I return a pair of shoes if they don't fit?
We offer a 30-day return policy for all unworn items in their original packaging. You can initiate a return through our online portal or visit any Clarks retail store across Australia for an exchange or refund.
How can I ensure I am ordering the correct size?
Clarks uses UK sizing as our standard. We highly recommend consulting our comprehensive Size Guide, which includes measurement instructions and a conversion chart for US and EU sizes to ensure the perfect fit.
Do you offer professional shoe fitting services?
Yes, our in-store experts are trained to provide professional fitting services, which is especially important for growing feet. You can book an appointment at your nearest Clarks store through our website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer 'Buy Now, Pay Later' options through Afterpay and PayPal.
How do I care for my leather shoes?
To maintain the quality of your Clarks shoes, we recommend regular cleaning with a damp cloth and applying a high-quality leather conditioner or polish. Avoid direct heat sources when drying wet leather.